SUPPORT AND SERVICES

Home

Support and Services

At Metropolitan, our first priority is to deliver the highest quality products backed with measurable service levels to our clients. Whether you choose to simply purchase a computer or integrate your business communications, we are committed to make your experience with us the best it can be.

Quality Policy

  • Metropolitan Office (Pvt) Ltd., as a team is committed to provide quality products and services in Sri Lanka, which meet or exceed the requirements and expectations at an affordable price to all clients ensuring stakeholders and clients satisfaction. This is achieved by monitoring of all processes with the support of valuable suppliers, sub-contractors and by compliance of National (National & local government legislations) supply chain legislations ensuring harmony with the employees, stakeholders and the environment.

  • By encouraging and enabling culture, we promote creativity , innovation and knowledge management to continually improve process outputs and outcomes. Actively pursue quality improvements through programs that enable each employee to do their job right the first time and every time.

  • High quality is an integrated part of MOL's management System. Our Quality Management System documents the coordination of processes within our Organisation.

  • We always focus on our clients and the corporation between our customers, clients, suppliers, stakeholders (Both internal and External) and employees.

  • Any quality deviations will be registered and dealt with through our Quality Management System to avoid any recurrence.

  • We are always committed to continual improvement of the Quality Management System of Metropolitan Office (Pvt) Ltd.

Our Services

  • Expert support

    All our engineering and technical staff are trained by our global principals to take care of your machines and provide state of the art solutions. Our technical crew includes qualified BSc engineers and technical certificate holders as well as long experience staff proficient in every category of our product range.

  • Speedy response

    We maintain the speediest response time in breakdowns for Colombo and Colombo suburbs ensuring least interruption to your business. With our dedicated call centre and mobile service units, Metropolitan ensures that our valued customers never have to wait.

  • 24 hour call center

    We provide technical support around the clock day or night through our 24 hour call center. Trained to attend your need, the call center will make sure that whatever the requirement is support is on its way

  • E maintenance

    With our advanced e maintenance service, we provide automated service and breakdown alerts that prevent delays due to consumables running out or machine failures.

  • Stand by machines

    With the option to collect a stand by machine, we ensure our clients business runs smoothly. A stand by machine is offered to customers who opt for the service in case major breakdown ensuring smooth workflow

Metropolitan Promise

We recognize that a reputation for excellence must be earned every day; so we have created and implemented “The Metropolitan Promise”

Contact

Canon Photocopier

Contact No - 011 2698 555 Ext:3929
Email - dulari.w@metropolitan.lk

Faxes

Contact No- 011 4700 200 Ext: 4989
Email-canonservices@metropolitan.lk

Printronix Support

Contact No - 011 2437 797 Ext: 5556/5547
Email - techsupport@metropolitan.lk

Digital Duplicators

Contact No - 011 4700 200 Ext: 3973
Email - dcp_support@metropolitan.lk

Acer Computers

Contact No - 011 4700 200 Ext: 5911
Email- mcentresupport@metropolitan.lk

Canon Printer

Contact No - 011 4700 200 Ext: 6850
Email - unityservice@metropolitan.lk

York Split Airconditioner

Contact No - 011 4700 308
Email - acservice@metropolitan.lk

Generators

Contact No - 011 4501 040
Email - servicediv.mepl@metropolitan.lk

IPSD

Contact No - 011 4700 200
Email - callcenter@metropolitan.lk

ECR & POS

Contact No - 011 4700 200 Ext: 3858
Email- ecr@metropolitan.lk

Canon Scanner

Contact No - 011 4700 200 Ext: 6850
Email- unityservice@metropolitan.lk

Micromax Service Center

Contact No - 011 7271271
Email- chinthakan@metropolitan.lk

York Central Airconditioning

Contact No - 011 4700 200
Email- marl_projects@metropolitan.lk

DCP Photocopy

Contact No - 011 4700 200 Ext: 3960
Email- copierws@metropolin.lk

Cameras

Contact No - 011 4700 200 Ext: 6951
Email- cameraservice@metropolitan.lk

PABX, Key Telephone, IPTV, Security Surveillance and Data

Contact No - 011 4700 222
Email- callcenter@metropolitan.lk

Building Management System

Contact No - 011 4700 200 Ext: 3827
Email- projects_bms@metropolitan.lk

Calculator

Contact No - 011 4700 200 Ext: 3870
Email- tyronnef@metropolitan.lk

Canon DR & CR

Contact No - 011 4700 200 Ext: 5569
Email- pradeepj@metropolitan.lk

Production and Graphic Art

Contact No - 011 4700 200 Ext: 3956
Email- hasitha_s@metropolitan.lk