Support Services

QUALITY POLICY

  • Metropolitan, as a team is committed to provide quality products and services in Sri Lanka, which meet or exceed the requirements and expectations at an affordable price to all clients ensuring stakeholders and clients satisfaction. This is achieved by monitoring of all processes with the support of valuable suppliers, sub-contractors and by compliance of National (National & local government legislations) supply chain legislations ensuring harmony with the employees, stakeholders and the environment.

  • By encouraging and enabling culture, we promote creativity , innovation and knowledge management to continually improve process outputs and outcomes. Actively pursue quality improvements through programs that enable each employee to do their job right the first time and every time.
  • High quality is an integrated part Metropolitan's management System. Our Quality Management System documents the coordination of processes within our Organisation.
  • We always focus on our clients and the corporation between our customers, clients, suppliers, stakeholders (Both internal and External) and employees.
  • We are always committed to continual improvement of the Quality Management System of Metropolitan Technologies (Pvt) Ltd.

Expert Support

All our engineering and technical staff are trained by our global principals to take care of your machines and provide state of the art solutions. Our technical crew includes qualified BSc engineers and technical certificate holders as well as long experience staff proficient in every category of our product range.

Speedy Response

We maintain the speediest response time in service interruption for Colombo and Colombo suburbs ensuring least interruption to your business. With our dedicated call centre and mobile service units, Metropolitan ensures that our valued customers never have to wait.

24X7 Call Center

We provide technical support around the clock through our 24 hour call center. Trained to attend your need, the call center will make sure that whatever the requirement is support is on its way.

E-Maintenance

With our advanced E-maintenance service, we provide automated service and breakdown alerts that prevent delays due to consumables running out or machine failures.

Stand-by Machines

With the option to collect a stand by machine, we ensure our clients business runs smoothly. A stand by machine is offered to customers who opt for the service in case major breakdown ensuring smooth workflow

Workshops and Service Centers

Acer Computers

0114700200 Ext: 5911 mcentresupport@metropolitan.lk

Building Management System

0114700200 Ext: 3827 projects_bms@metropolitan.lk

Canon Printer

011470200 Ext: 6850 unityservice@metropolitan.lk

Canon DR & CR Scanners

0114700200 Ext: 5569 pradeepj@metropolitan.lk

Cameras

0114700395 | 0718395395 cameraservice@metropolitan.lk

Canon Photocopier

01124700200 Ext: 3929 dulari.w@metropolitan.lk

Digital Duplicators

0114700200 Ext: 3874 dcp_support@metropolitan.lk

ECR & POS

011 4700200 Ext: 3970 ecrservice@metropolitan.lk

Faxes & All-In-One Devices

0114700200 Ext: 4982 tyronei@metropolitan.lk

Generators

011 47000500 servicediv2.mepl@metropolitan.lk

PABX, Key Telephone, IPTV, Security Surveillance and Data

011 4700222 callcenter@metropolitan.lk

Production and Graphic Art

Telephone: 011 4700200 Ext: 3564 maheshp@metropolitan.lk

Printronix Support

0112437797 Ext:5656 techsupport@metropolitan.lk

York Split Air Conditioner

0114700308 Ext: 4893 acservice@metropolitan.lk

York Central Air Conditioning

0114 700200 marl_projects@metropolitan.lk

METROPOLITAN PROMISE

We recognize that a reputation for excellence must be earned every day; so we have created and implemented “The Metropolitan Promise”

ANTI-BRIBERY POLICY

Metropolitan Technologies (Private) Limited is committed to conducting its business ethically, transparently and in accordance with applicable laws. This Policy applies to all directors, employees and persons acting for or on behalf of the Company, and provides the basis for our Anti-Bribery Management System.

  • Bribery is prohibited in all forms, whether direct or indirect. No person shall offer, promise, give, request, agree to receive or accept any financial or non-financial advantage intended to improperly influence a decision or action.

  • The Company and all persons acting for or on its behalf shall comply with the anti-bribery laws and other anti-bribery requirements applicable to the Company.
  • High quality is an integrated part Metropolitan's management System. Our Quality Management System documents the coordination of processes within our Organisation.
  • This Policy is appropriate to the purpose, activities, operating environment and bribery risks of Metropolitan Technologies (Private) Limited.
  • This Policy provides the framework for establishing, reviewing and achieving the Company’s anti-bribery objectives.

  • The Company is committed to meeting the applicable requirements of its Anti-Bribery Management System and implementing proportionate financial and non-financial controls.

  • The Company encourages personnel and other relevant persons to raise concerns in good faith, or on the basis of a reasonable belief, through the approved reporting channels. Concerns will be handled in confidence, and retaliation or reprisal against a person who raises a genuine concern is prohibited.

  • The Company is committed to the continual improvement of the suitability, adequacy and effectiveness of its Anti-Bribery Management System.

  • The Anti-Bribery Function is authorized to oversee the Anti-Bribery Management System, provide advice, monitor its operation and report on its performance. It shall have appropriate competence, resources, independence, and direct and prompt access to Top Management and the Governing Body.

  • Non-compliance with this Policy may result in disciplinary action, termination of employment or business relationships, recovery action, reporting to relevant authorities, and civil or criminal consequences, as applicable.

This Policy shall be maintained as controlled documented information, communicated throughout the Company, made available to interested parties as appropriate, and communicated to business associates that present more than a low bribery risk. Every person covered by this Policy is responsible for understanding and complying with it and for seeking guidance whenever there is uncertainty.